Many of us deal with different aspects of this component/building industry. Some are managers, designers, workers, contractors, and engineers to name a few. We all work to make the wheels of this industry run somewhat smoothly to keep our economy moving forward. To do that, you need to create strong relationships with your customers, employees, engineers etc. When you get a group of individuals that you can rely on without question, you can accomplish pretty much anything. So how do you help mold that bond between your employees / clients? Communication, Honesty, and Integrity.
Communication is a given, but its how far you take the communication which is so important. With clients, you need to find their need factor. What is it that you can do to help them be a better company with your services? I guarantee that if you go out of your way to help a customer achieve a goal, they will remember it and use you again. If they don’t, then they do not realize your value to them and part ways. You want to do business with people that care about you as much as you care for them.
Honesty will get you everywhere. Before you are honest to others, you need to be honest with yourself. This comes into play with agreeing to deadlines that you know you cannot achieve. We have all been there and none of us ever want to say no to more paying work, but it is better to know your limitations and be honest with your customer , than threaten your building relationship with your customer.
Integrity should be part of your growing foundation.You must take pride in what you do. If you are wrong, make it right no matter what. Make sure your customer feels like they are always in good hands and if anything goes wrong, everything will be OK. You will make it right. That’s how I would want to be treated. Your employees too. They are just as important as your customers.
Being the best for your customers/clients/ employees is an ever changing process. You need to be able to adapt to anything that comes your way. Always be ready to evolve to get to the next step. Be the first to take that step out of your comfort zone. You will not be disappointed.